The app freezes. What to do?

If the CostPocket app freezes or becomes unresponsive, these actions solve the issue in most cases:

1. Close the app completely and reopen it.
2. Check for updates — make sure your app has the latest version. Go to Settings > About us and press Check for updates button at the bottom.
3. Reinstall the app — your account and documents are stored in the cloud, so nothing is lost.

If the problem persists, email support@costpocket.com with your phone model and iOS or Android version so the team can investigate.

Frequently asked questions

Will I lose my receipts if I reinstall the app? No — documents and account data live on CostPocket's servers, not on your phone. Log back in and everything is there.

What details help support fix my issue fastest? Your phone model, operating system version, and a short description of what you were doing when the app froze, and a screenshot would be helpful too.

Next steps

• Statuses of documents and reports
• Registration